Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy for sports equipment?
We offer a 30-day return policy on most items. Products must be in original, unused condition with tags attached. Please note that customized gear and final sale items are non-returnable.
How long does shipping take for oversized items?
Standard shipping typically takes 3-5 business days. For oversized equipment like treadmills or weight benches, delivery may take 7-10 business days via specialized freight carriers.
Do you offer professional racket stringing or bike assembly?
Yes, we provide in-store professional stringing for tennis, squash, and badminton rackets, as well as full bicycle assembly and tuning services by certified technicians.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are the products on your site covered by a warranty?
All products sold by Paragon Sports are authentic and covered by the original manufacturer's warranty. We can assist you in contacting the manufacturer should a defect arise.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans through Affirm.